Refund and Returns Policy

At hprintswebs.com, we stand behind the quality of our refurbished cartridges. We understand that printing is essential to your day-to-day life, and we want to ensure you are never left without a working solution.

1. The 30-Day Performance Guarantee

If your refurbished ink cartridge does not perform to your satisfaction due to a defect or compatibility issue, you are eligible for a return or exchange within 30 days of the delivery date.

2. Conditions for a Return

To be eligible for a return, the following conditions must be met:

  • Defective/Non-Working: If the cartridge is not recognized by your printer or has a print quality defect.

  • Unopened Items: If you ordered the wrong model by mistake, the item must be unopened and in its original packaging to receive a full refund.

  • Ink Levels: For defective returns, the cartridge must not be empty (more than 70% of the ink must remain). We cannot offer refunds on cartridges that have been fully used.

3. How to Initiate a Return

Since we utilize local senders for our logistics, our return process is straightforward:

  1. Contact Us: Email [Insert Email Address] with your name and order number.

  2. Troubleshooting: Our team may provide quick steps to ensure the cartridge “chip” is properly seated (this solves 90% of recognition issues).

  3. Return Label: If the item is defective, we will coordinate with a local courier or provide instructions for a return to our Miami office.

4. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  • Please note: Original shipping costs are non-refundable unless the item arrived damaged or defective.

5. Exchanges

The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, for defective “dead on arrival” units, we will ship a replacement immediately at no extra cost to you.

6. Non-Returnable Items

  • Cartridges that have been physically tampered with or refilled by the user.

  • Items returned more than 30 days after delivery.

Contact Information

For all return-related inquiries, please reach out to our headquarters:

UO Solutions, LLC 2875 NE 191st STE 801 Miami, FL 33180 United States

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